How to evaluate collection agencies and ensure a good customer journey
Based on many decades of experience in the industry, we know what key data points are needed to define “good collection”. And one of the most important aspects is having a healthy and effective partnership with collection agencies.
Working with the wrong collection agency or having a poor strategy can end badly. Most likely it will result in you putting your brand reputation at risk, while also leaving money on the table.
So what can you do?
Working with both creditors and collection agencies over the years, we realized that the solution is in having effective partnerships where the collection agencies are evaluated according to your needs. This will ensure an effective customer journey and optimized collection strategy where your customers are treated with respect.
Trust us!
Our reporting formats have been accepted widely and are applied by several big companies and key debt collection agencies in the European market already. At the moment, we have 50+ integrations across 10+ European countries.
The Debt Collection Checklist contains:
✅ Reasons why you should be extra thoughtful when optimizing your customer journey
✅ A framework for choosing what collection agencies to work with
✅ A 5-step thought model when partnering with a collection agency
⭐️ Bonus - A list of the best KPI:s that you need to measure to ensure success!
Free Debt Collection Checklist
We put together the ultimate checklist for credit professionals who want to spend less time worrying and discussing with collection agencies and more time moving their business forward.
This checklist aims to give you the framework you need to make informed decisions around your collection agencies and how to optimize your customer journey. This will create stronger relationships with your customers, lower churn, and increased cash flow from late receivables.
Download the guide today! It’s free and you can scroll through it in 60 seconds to decide if it fits into your current collection strategy.